SHIPING POLICY

  1. Welcome to DeepRelax Massage Gun. We aim to deliver your order as quickly and safely as possible. Please read our shipping policy carefully.
  1. 1. Order Processing Time

  2. All orders are processed within 1–2 business days.

  3. Orders placed on weekends or holidays will be processed on the next business day.

  4. 2. Shipping Time
  5. For Pakistan (Local Shipping):

  6. Standard Delivery: 2–5 business days

  7. Remote Areas: 5–7 business days

  8. International Shipping:
  9. (Currently optional — edit if needed)

  10. Standard Delivery: 10–20 business da

  11. 3. Shipping Charges

  12. Standard Local Shipping Fee: Varies by courier (You can set your own rate in Shopify)

  13. FREE Shipping promotions may apply occasionally.

  14. 4. Order Tracking
  15. Once your order is shipped, you will receive a tracking number via:

  16. SMS

  17. Email

  18. WhatsApp (optional)

  19. You can use this number to track your shipment through the courier’s website.
  20. 5. Shipping Delays
  21. We are not responsible for delays caused by:

  22. Courier issues

  23. Weather conditions

  24. Incorrect address provided by the customer

  25. Public holidays or unexpected events

  26. We always try our best to ensure timely delivery
  27. 6. Wrong Address Policy
  28. If a customer provides an incorrect or incomplete address:

  29. Delivery may be delayed

  30. Additional charges may apply

  31. We will contact you to update your address before re-shipping

  32. 7. Damaged or Missing Items
  33. If you receive:

  34. A damaged item

  35. Wrong product

  36. Missing accessories

  37. Please contact us within 24–48 hours of delivery with:

  38. Order number

  39. Photos/videos of the issue

  40. We will arrange a replacement or solution as soon as possible.
  41. 8. Contact Information
  42. If you have any questions about shipping, feel free to contact us:
  43. 📞 0309-4511532
    👤 Bilal (Store Owner)
    📧 Your Email Here (bilalshopify@gmail.com)